If at any point you have ever been suspended from TikTok and wondered why, You are not the only one. According to a report by The Verge, TikTok suspended more than 50 million accounts in the second half of 2020 for violating its community guidelines. Many people need help going live, posting videos, or interacting with their followers on the popular app.
TikTok suspension is a temporary or permanent ban of your account or live streaming privileges for breaking the platform’s rules.
- The community guidelines include posting harmful, illegal, hateful, or inappropriate content.
- I am using copyrighted music without permission or attribution.
- I am being underage for using TikTok, which is 13 years old in most countries.
If you have been suspended from TikTok, don’t panic. There is a way to fix it and get your account back, which I will show you in this guide. I will also guide you on how to fix TikTok suspension in three easy steps. Your account can be restored by meticulously following these uncomplicated measures; you can go live again and enjoy TikTok hassle-free.
The steps are:
- Contact TikTok support.
- Appeal your suspension.
- Wait for a response.
You have these tools in your TikTok app, so you do not need to source any of them from the app. So, let’s go into the detailed steps you need to get things done.
Step 1: Contact TikTok Support
The first thing you need to do is to contact TikTok support and explain your situation. You can contact TikTok support through the app or the website.
To contact TikTok support through the app, carefully follow the steps below:
- Launch the TikTok application installed on your mobile device, and next, access the “Me” icon positioned at the lower right-hand corner of your mobile screen by tapping on it.
- Tap on the three dots at the top right corner of the screen to access the settings menu.
- Tap on “Report a problem” under the “Support” section.
- Tap on “Account and profile” and then on “Account suspension.”
- Tap on “Still have a problem” and then on “Email us.”
- Input your designated username and email address into the fields provided in the form of the form and a brief problem description. If there are any screenshots or videos available to you, you may also include them as supporting evidence.
- To transmit your message to TikTok support, tap the “Submit” button.
To contact TikTok support through the website, you can follow the steps below:
- To access assistance from TikTok’s support team, navigate to their help center and select the “Contact us” option that you can see at the bottom of the page.
- Choose your preferred language and region by selecting from the drop-down menus provided.
- Click “Account and profile” and then “Account suspension”.
- Click “Email us” and provide your username and email address on the form and a brief description of your problem. If you possess any evidence, please attach screenshots or videos.
- To dispatch your message to the TikTok support team, tap the “Submit” button.
Alternatively, you can also email TikTok support directly at creators@tiktok.com or feedback@tiktok.com.
When you contact TikTok support, make sure to include the following information in your message so that they will go straight to helping you:
- Your username and the date and time of your suspension.
- The reason for your suspension, if you know it. You can check the reason for your suspension by tapping on the notification you received from TikTok or by visiting your profile page and looking for a message that says, “Your account was suspended.”
- Any evidence or proof you have to support your case, such as screenshots, videos, links, or receipts. For example, if you were suspended for using copyrighted music, you can show that you have the license or permission to use the music or that you gave credit to the original artist.
- A polite, respectful, and professional tone and language. Avoid using slang, emojis, or insults. Explain your situation clearly and calmly, and ask for a review of your suspension.
Below, we see an example of a message that you can send to TikTok support; you can either copy it and edit it with your information or get an idea of what to send to them through the example:
Hi, TikTok support,
My username is @yourusername, and I was suspended from TikTok on January 15, 2024, at 1:37 PM GMT+01:00. The reason for my suspension was “Violating community guidelines.”
My suspension was a mistake, and I did not violate community guidelines. I only posted videos of myself dancing and singing to popular songs. I did not post harmful, illegal, hateful, or inappropriate content.
I have attached some screenshots and videos of my videos as evidence. You can also check my profile page and see that I have a lot of followers and likes and always follow the rules of TikTok.
Please review my suspension and restore my account as soon as possible. I love TikTok and don’t want to lose my account and followers.
Thank you for your attention and cooperation.
Sincerely, @yourusername
Step 2: Appeal Your Suspension
The second thing you need to do is appeal your suspension and request reconsideration of your case. You can appeal your suspension through the app or the website.
To appeal your suspension through the app, you need to follow these steps:
- Launch the TikTok application currently installed on your mobile device and then tap on the “Me” icon you will see at the down right-hand corner of your phone screen.
- Tap on the notification that says “Your account was suspended,” or visit your profile page and look for the same message.
- Tap “Appeal” and fill out the form with your username, email address, and a brief problem description. If you possess any evidence, such as screenshots or videos, it is also possible to attach them.
- Tap on “Submit” to send your appeal to TikTok.
To appeal your suspension through the website, also follow these steps:
- Go to [TikTok’s appeal form] and complete the form by providing your designated username, valid email address, and a brief description stating your problem. Should you possess any, it is also possible to append screenshots or videos as supporting proof.
- To send your appeal, click on the “Submit” button.
When you appeal your suspension, include the same information and tone as you did when you contacted TikTok support.
An appeal is a formal request for TikTok to review your suspension and reconsider their decision. Depending on the reason and severity of your suspension, you may have a chance to get your account back or at least reduce the duration of your suspension.
There are two types of suspension that you can appeal:
- Temporary suspension means that your account or live streaming privileges are suspended for a certain period, usually between 24 hours and 30 days. You can still access your account and view other content, but you can’t post, comment, like, follow, or go live. You can appeal your temporary suspension once per suspension period. Your suspension will be lifted or shortened if your appeal is granted successfully. If your appeal is unsuccessful, your suspension will remain until the end of the suspension period.
- Permanent suspension: Your account or live streaming privileges are suspended indefinitely. You can’t access your account or view any content, and your profile page will show a message that says, “This account was permanently suspended due to multiple violations of community guidelines.” You can appeal your permanent suspension once per account. If your appeal proves successful, your suspension will be lifted, and your account will be restored. If your appeal is unsuccessful, your suspension will remain, and your account will be deleted.
Step 3: Wait for a Response
The third and final thing you need to do is wait for TikTok’s response. TikTok will review your message or appeal and send you a notification or an email with their decision.
The response time from TikTok can vary depending on the reason and severity of your suspension and the volume of messages or appeals they receive. According to some users, getting a response from TikTok can take 24 hours to 30 days.
While you are waiting for a response, here are some things that you can do:
- Be patient, calm, and optimistic. Keep hope, and keep going on your account. TikTok may take some time to review your case, but they will eventually reply.
- Avoid spamming TikTok with multiple messages or appeals. This can worsen your situation and delay your response. Send only one message or appeal per suspension period or account, and wait for TikTok to reply.
- Check your notifications and emails regularly. TikTok will send you a notification or an email with their decision. Check your notifications and email frequently, and get all essential messages from TikTok.
- Follow the instructions from TikTok. If TikTok sends you a message or an email with their decision, read it carefully and follow their instructions. They may ask you to do something or provide more information before they can lift your suspension or restore your account.
If you receive a positive response from TikTok, congratulations! You have successfully fixed your TikTok suspension, and you can enjoy TikTok again. Thank TikTok for their response, follow their instructions, and go back to posting, commenting, liking, tracking, and going live on TikTok.
If you receive a negative response from TikTok, we are sorry to hear that. You have been unable to fix your TikTok suspension and lost your account or live streaming privileges. Accept TikTok’s decision, learn from your mistake, and create a new account if you want to continue using TikTok. Be careful not to repeat the same error or violate the same community guidelines again, or you may risk another suspension or ban.
Conclusion
I have shown you how to fix TikTok suspension in three easy steps: you have learned how to contact TikTok support, appeal your suspension, and wait for a response. For this to work for you, make sure you follow these steps. You can get your account back, go live, and enjoy TikTok hassle-free.
If you did learn something from this guide, help us share it; you may never know that others may be facing the same problem. If you have any questions or comments, please leave them below.